At Brussels Housing Fund, we also provide support after the purchase of your property with our after-sales support service. Even though at the time of the purchase of the property, the guarantees available to the Fund with regard to builders are transferred to the purchaser, we provide you with particular support at two key moments. At the time of provisional acceptance (which marks the beginning of the ten-year guarantee) and at the time of final acceptance, which normally takes place in the year of provisional acceptance.
What are these key moments?
- Provisional acceptance of the property
This is the moment when the buyer, the Fund and the builders note any apparent defects, which are recorded in a report signed by the various parties present (buyers, project owner, general contractor, architects, etc.). The general contractor must remedy the defects noted by the final acceptance at the latest.
- Final acceptance of the property
At the time of the final acceptance, we check that the remarks made at the provisional acceptance have been correctly removed (corrected defects). We also check whether any hidden defects that appeared and were reported between the provisional and final acceptance have been repaired.
- After final acceptance
The ten-year guarantee still applies to the builders, but the Fund's support ends. The general contractor, structural engineers and architects remain liable for defects covered by the ten-year guarantee. This covers all construction defects that affect the stability and watertightness of the building and therefore serious defects. What is a serious defect? Serious defects include: defects in the masonry facing of the walls of a building, defects that cause flooding and constant dampness in the basement, rusting of metal panels on a façade, defects in the water distribution system and central heating pipes, leaks in external windows, through cracks and crevices.
Do you have any questions about the After Sales Service? Contact us using our online form.