Complaint
Consumers who have reason to believe that the legislation applicable to their credit application or credit, as the case may be, has not been correctly applied may lodge a complaint with the Brussels Housing Fund at the following address:
Fonds du Logement de la RĂ©gion de Bruxelles-Capitale SC
Service des plaintes de consommations
Rue de l'Eté 73
1050 Brussels
+32 2 504 32 11
Mail: dac_plaintes_klachten@fonds.brussels
In order for the Fund to be able to process the complaint in the best possible way, the following information must be included:
- the full identity of the consumer (surname, first name, date of birth and address)
- if applicable, the file number of the credit application or credit
- the reasons for the complaint
If the Fund does not respond within a reasonable period of time, the consumer may lodge a complaint with OMBUDSFIN. This independent association is responsible for the out-of-court settlement of consumer disputes in the field of financial services with the aim of helping to resolve disputes between a lender and a consumer, by providing advice on the matter or by acting as a mediator (except for debt mediation). Where appropriate, this complaint should be addressed to:
OMBUDSFIN asbl
North Gate II
Boulevard du Roi Albert II 8, bte 2
1000 Bruxelles
+32 2 545 77 70
ombudsman@ombudsfin.be
website: www.ombudsfin.be